Avaya now makes available a brand new service capability, effective August 16th; it's called Remote Alarming on Avaya IP Office. Now when you sell an Avaya Maintenance Agreement, your customer is automatically covered with real time analysis as this offering is included at no extra charge in their 3 or 4 year protection plan.

What is remote alarming? This leading edge technology is new to Avaya IP Office and is incorporated into our overall strategy for providing service which is focused on maintaining the highest availability and reliability levels of Avaya products. Remote alarming rapidly detects failure conditions, determines their severity, invokes system recovery if necessary, and automatically reports such conditions for further investigation to competent support Engineers able to efficiently react to the situation in most cases before the customer even notices there is a potential issue. Did you know that 98% of all IP Office issues can be corrected remotely by the highly experienced Avaya Global Services Delivery team?

Remote alarming supports advanced applications on IP Office solutions including Customer Manager, VoiceMail Pro, HP Servers, Compact Business Center and even the IP Office Contact Call Center. Remote alarming allows you to offer your customers an advantage as the system will be guarded with constant system review to dramatically improve system reliability and availability. So when you're competing for business, don't forget to mention you have a major differentiating service capability, remote alarming on Avaya IP Office which keeps your customer's system up and running avoiding system down-time, expense and inconvenience.