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| The Avaya MERLIN MAGIX® Integrated System |
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Integrated Network Access
MERLIN MAGIX® Integrated Network Access (INA) combines the following functionality on a single circuit card: T1/PRI (Primary Rate Interface), a data router, DSU/CSU (data service unit/channel service unit), and a packet filtering firewall.
Using the INA capabilities of the MERLIN MAGIX Integrated System, businesses can:
- Route IP data traffic and voice channels using the same T1.
- Allocate bandwidth within the T1 circuit to support either voice or data, providing dedicated channels to and from the MERLIN MAGIX Integrated System for high-speed, always-on, Internet access.
- Support outbound IP applications such as Web browsing and e-mail for all employees.
- Maintain a Web site or e-mail server.
- Enhance the security system with the built-in, packet-filtering firewall protection.
- Help reduce network service, equipment, installation, administration, and maintenance costs.
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MERLIN MAGIX Customer Care Solutions
The MERLIN MAGIX Integrated System offers call center support for even the smallest business. Avaya and Avaya Independent Software Vendor (ISV) partners provide answers to service or billing problems and the flexibility to conduct transactions by telephone, Internet, e-mail, or fax. Features include:
- Up to 30 total agents and 32 calling groups in the system, agent back up, escape from queue option for customers, and supervisor service-observing.
- Group and/or supervisor monitoring and analysis of call center performance.
- Agent desktop for real-time call monitoring on agent PCs.
- Computer telephony integration (CTI) applications for outbound dialing, inbound "screen pop" using popular personal information managers (PIMs), call detail recording and calling group monitoring applications
Integrated multimedia messaging support (send your voice mail to your email inbox).
These solutions are designed to help businesses serve customers with greater speed and quality while cutting down on costs by requiring fewer employees to provide the services. |
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Magix 4424D+ Telephone
(AVAYA) |
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All Merlin Magix 4424D+ Telephones Include 2-line x 24-character LCD display,24 programmable line / feature buttons, 4 navigation keys for browsing feature menus and programming, Dedicated Merlin Magix headset jack, Displays Caller ID and internal extension information, Provides such features as hold, transfer, conference, redial, and mute and include a built-in 2-way speakerphone. |
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Merlin Magix 4412D+24-Button
Digital Display Telephone
(AVAYA) |
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Product Features
Displays caller information for incoming calls--the name and/or number of external callers as well as the extension and co-worker name for internal calls that you receive, so you don't have to have a separate Caller ID box
Lets you program unassigned line buttons for easy access to system features such as autodial
Provides a 2-line x 24-character LCD display, 12 programmable line/feature buttons, 12 feature-only buttons, four soft keys, and four navigation keys
Provides access to an alarm clock and timer, your business telephone directory, message center, and line/feature selection and programming menus
Provides such features as Hold, Transfer, Conference, Redial, Mute, Built-In 2-way Speakerphone, and HFAI
Uses easy-to-press buttons to browse you through the feature menu and navigate between different screens, where you can program the phone, view messages, and select features available from the display via soft key operation |
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Merlin Magix 4400D Single-Line
Digital Display Telephone
(AVAYA) |
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| Product Features
Displays caller information for incoming calls--the name and/or number of external callers as well as the extension and co-worker name for internal calls that you receive, so you don't have to have a separate Caller ID box
Provides a 2-line x 16-character display, and a single incoming line
Provides a Message Waiting Light, and separate volume control
Provides a dedicated headset jack
Provides such features as Hold, Transfer, Conference, and Redial
Wall mountable |
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Merlin Magix 4424LD Digital Telephone
(AVAYA) |
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The Avaya 4424LD+ 24-Button Digital Telephone with Large Vacuum Fluorescent Display is designed to deliver the desktop phone functionality you need to achieve maximum employee productivity, customer satisfaction, and overall communication value.
It provides powerful features that help make everyday business communication easy, effective, and productive. The 4424LD supports the latest high-speed digital communications interfaces, giving you clear, high-quality voice calling using the most cost-effective communications facilities available to your business.
Single pair wiring enables you to integrate the phones using existing premises wiring--saving you the cost of rewiring your offices. The 4424LD offers the most popular, convenient, widely-used business calling features to help ensure that you and your employees can communicate as easily and effectively as possible, with all your callers. |
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Merlin Magix 4406D+ 6-Button Digital Display
(AVAYA) |
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Product Features
Displays caller information for incoming calls--the name and/or number of external callers as well as the extension and co-worker name for internal calls that you receive, so you don't have to have a separate Caller ID box
Lets you program unassigned line buttons for easy access to system features such as autodial
Provides a 2-line x 16-character display, six programmable feature buttons
Provides such features as Hold, Transfer, Conference, Redial, Mute, Built-In 2-way Speakerphone, and HFAI |
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